Returns & Exchanges
At Roquia, we pride ourselves on the freshness and quality of our gourmet food products. If you are not entirely satisfied with your purchase, we offer a straightforward return process to ensure your peace of mind.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and photos of the item you wish to return.
Verification
Our quality assurance team will review your request to ensure it meets our safety and hygiene standards for perishable items.
Packaging
Once approved, securely pack the unused items in their original packaging to maintain product integrity during transit.
Refund Processing
After we receive and inspect the returned goods, a refund or store credit will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing